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Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Standard delivery time across Australia is usually 2–7 business days, depending on your location and courier service. Remote areas may take slightly longer.

Shipping Methods

We use trusted courier partners to ensure safe and reliable delivery of your orders. Once your order has been dispatched, tracking details will be provided via email.

Shipping Charges

Shipping costs (if applicable) are calculated at checkout and clearly displayed before payment. Some products may include free shipping based on ongoing promotions or offers.

Order Tracking

Once your order is shipped, you will receive a tracking number to monitor your delivery status in real time.

Delivery Issues

While we aim for timely delivery, delays may occur due to courier delays, weather conditions, or public holidays. We are not responsible for delays caused by third-party courier services.

Incorrect Address

Customers are responsible for providing accurate delivery information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact Us

For any shipping-related queries, you can contact us:

📞 +61 300 048 627
📧 sales@vertexarkautoparts.com.au