Fast Shipping

Industry Leading Warranty

Guaranteed Exact Fit

Easy Returns

100% Customer satisfaction rate

Shipping Policy

Shipping Policy

At Vertexark Auto Parts, we aim to provide reliable and affordable shipping across Australia and New Zealand.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping within Australia

Delivery Times

Standard delivery across Australia is generally 2–7 business days, depending on your location and courier service. Deliveries to remote or regional areas may take slightly longer.

Shipping Charges

Shipping costs, where applicable, are calculated at checkout and clearly displayed before payment. Free shipping may be available on selected products or during promotional offers, including free shipping on wiper blades and shock absorbers.

Shipping Methods & Tracking

We use trusted courier and delivery partners to ensure your order is packaged and delivered safely. Once your order has been dispatched, tracking details will be provided by email where tracking is available. You can use the tracking number to monitor your delivery progress.

Shipping to New Zealand

Vertexark Auto Parts ships selected automotive parts from Australia to customers throughout New Zealand.

Shipping Rate

A flat shipping rate of $18 applies to eligible New Zealand orders.

Delivery Times

Estimated delivery time to New Zealand is generally 5–12 business days, depending on the destination, shipping service and customs processing. Delivery times are estimates only and may be affected by customs clearance, weather conditions, public holidays, carrier delays or other circumstances outside our control.

Customs, Duties & Taxes

Orders shipped from Australia to New Zealand may be subject to New Zealand GST, customs charges or other import requirements.

For low-value goods of NZ$1,000 or less, New Zealand GST rules may apply to overseas sellers. Vertexark Auto Parts may be required to collect New Zealand GST depending on its New Zealand sales and registration obligations.

Any applicable customs duties, import charges or other fees that are not collected at checkout are the responsibility of the customer.

Delivery Issues & Delays

While we make every effort to ensure orders are dispatched and delivered within the estimated timeframes, delays can occasionally occur due to courier services, weather conditions, customs processing, public holidays or other circumstances outside our control.
Vertexark Auto Parts is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. Vertexark Auto Parts is not responsible for delays, additional shipping costs or losses resulting from incorrect or incomplete delivery information provided by the customer.

Returns

Returns from Australia and New Zealand are accepted in accordance with our Returns Policy. Customers may be responsible for return shipping costs unless the item is faulty, damaged or incorrectly supplied.

Contact Us

For any shipping-related enquiries, please contact us:
Phone: +61 300 048 627
Email: sales@vertexarkautoparts.com.au